All plants are guaranteed, regardless of carrier error or delivery delay. There are NO exceptions to this. The shop is only open during Spring and Fall, partially so that if they do get stuck in transit, they will hopefully not get too cold or hot wherever they are stuck. If any of the plants are damaged on arrival, please get in touch as soon as possible. Pictures always help me improve my packing, and figure out what the issue may have been, so please include pictures if you’re able.
*Please reach out with any concerns. I cannot address or solve a problem if I do not know about it.*
You can decide whether you’d like a replacement (when available) or a full refund. Depending on the condition, you will receive a return label for the plant and can drop it off at any USPS.